Shipping policy

Shipping & Global Delivery

The OMVERRA Standard of Excellence.

At OMVERRA, we believe that the anticipation of a new arrival should be as rewarding as the product itself. Our "Surprise and Delight" philosophy ensures that every handcrafted and premium essential is handled with the highest standards of care before it reaches your doorstep.

1. Order Processing & Craftsmanship

Excellence takes time to prepare. To ensure each item meets our quality benchmark:

Order Cut-off Time: 5:00 PM (EST).

Processing Window: All orders are carefully inspected and processed within 1–3 business days.

Please note: Orders are processed Monday through Friday, excluding public holidays.

2. Delivery Timelines

To offer you unique, high-quality essentials from our global partners while maintaining the best value, we utilize a direct-to-consumer logistics model.

■ United States: Typical delivery occurs within 7–12 business days.

■ A Small Wait for a Big Smile: We know you’re excited to welcome these new essentials home. But wouldn't you wait just a few extra days to give your little angel something truly special, handcrafted, and safe? Quality and love take a little longer to travel, and we promise the "Surprise and Delight" at your doorstep will be worth every moment.

■ Total Journey: Most of our community members receive their packages within 10–15 days from the date of purchase.

3. Shipping Rates & Incentives

We believe in rewarding our community. Your shipping costs are calculated to ensure the safest journey for your items:

■ Complimentary Premium Shipping: Enjoy free shipping on all orders over $100.00.

■ Standard Insured Shipping: A flat rate of $4.99 applies to all orders under $100.00 to ensure your package is protected and tracked.

4. Real-Time Tracking

The moment your package begins its journey, you will receive a confirmation email with a unique tracking ID. You can monitor your order’s progress directly through our website’s tracking portal.

5. Logistics & Customs

■ Global Handling: As we source premium materials internationally, your order may occasionally be subject to local customs processing.

■ Customs & Duties: While rare for our domestic deliveries, any local duties or taxes applied by your country’s customs office are the responsibility of the recipient.

6. Commitment to Accuracy

To ensure a seamless delivery experience, please verify your shipping address at checkout. OMVERRA is dedicated to fulfilling orders based on the precise information provided by our customers.

Need Assistance?

If you have any questions regarding your shipment or the journey of your package, our specialized concierge team is here to assist you.

📩 Concierge Support

Email: support@omverra.com

Direct Line: +1 (770)-627-0644

Address: 240 The Bluffs Austell, GA 30168, USA

Office Hours: Mon–Fri | 9:00 AM – 5:00 PM EST